Effective Date: May 14, 2026
Welcome to Total Plumbing Service Inc. (“Total Plumbing,” “Company,” “we,” “our,” or “us”). These Terms of Service (“Terms”) govern your use of our website, online scheduling tools, SMS communications, and related services available through our website and affiliated platforms.
By accessing or using our website, requesting service, submitting a form, scheduling an appointment, or communicating with us electronically, you agree to be bound by these Terms and our Privacy Policy located at Privacy Policy.
1. Eligibility and Acceptance
This website and our services are intended for individuals who are at least 18 years of age and legally capable of entering into binding agreements under applicable law.
By using this website, you represent and warrant that:
- You are at least 18 years old;
- You are authorized to request services for the property involved;
- All information you provide is accurate and current; and
- You will comply with all applicable laws and regulations.
If you do not agree to these Terms, you must discontinue use of the website and services immediately.
2. Services Provided
Total Plumbing Service Inc. provides residential and commercial plumbing-related services throughout Texas, including but not limited to:
- Plumbing repair and replacement
- Leak detection
- Sewer and drain services
- Water heater services
- Gas line services
- Water filtration services
- Emergency plumbing services
- Financing and maintenance membership offerings
Service availability may vary by location, scheduling, technician availability, weather conditions, permitting requirements, or other operational considerations.
We reserve the right to refuse service to anyone for lawful reasons, including unsafe jobsite conditions, abusive conduct, fraudulent activity, or nonpayment history.
3. Website Use
You may use this website solely for lawful purposes and in accordance with these Terms.
You agree not to:
- Use the website in violation of any law or regulation;
- Attempt to gain unauthorized access to systems or data;
- Interfere with website functionality or security;
- Submit false or misleading information;
- Copy, reproduce, or exploit website content for commercial purposes without written permission;
- Use automated bots, scrapers, or similar technology to extract website content.
Unauthorized use may result in termination of access and potential legal action.
4. Estimates, Pricing, and Payments
Any pricing displayed on the website is for informational purposes only and does not constitute a binding quote unless expressly stated otherwise in writing.
Actual pricing may vary based on:
- Scope of work
- Accessibility
- Material availability
- Permit requirements
- Code compliance requirements
- Existing system conditions
- Additional repairs discovered during diagnosis
All estimates are subject to onsite inspection and approval.
Payment is due according to the terms stated on the invoice or service agreement. Failure to pay may result in collection activity, suspension of warranty coverage where permitted by law, and recovery of reasonable attorneys’ fees and collection costs.
5. Financing
Certain services may qualify for third-party financing programs. Financing approvals, terms, interest rates, and payment obligations are determined solely by the financing provider.
Total Plumbing does not guarantee financing approval and is not responsible for decisions made by third-party lenders.
6. Membership Programs
We may offer maintenance or membership plans, including but not limited to the “Triple Check Plan.”
Membership benefits, pricing, discounts, inspection schedules, renewal terms, and included services are subject to change at our discretion upon reasonable notice.
Membership benefits are non-transferable unless otherwise stated in writing.
7. Scheduling and Appointment Policies
Appointment times are estimates and may vary due to traffic, emergencies, weather, prior service calls, or operational delays.
You agree to provide safe and reasonable access to the property during scheduled appointments.
We reserve the right to reschedule appointments due to:
- Unsafe working conditions
- Inclement weather
- Emergencies
- Equipment failure
- Events beyond our reasonable control
8. SMS, Calls, and Electronic Communications
By submitting your contact information through our website, scheduling system, online forms, chat features, or service requests, you consent to receive communications from Total Plumbing, including:
- Appointment confirmations
- Service reminders
- Technician updates
- Customer service communications
- Review requests
- Promotional offers and marketing messages
These communications may be sent via:
- Phone call
- SMS/text message
- Automated dialing systems
- Artificial or prerecorded voice technology where permitted by law
Consent is not a condition of purchase.
Message and data rates may apply.
You may opt out of marketing text messages at any time by replying STOP. Reply HELP for assistance.
For email marketing communications, you may unsubscribe using the unsubscribe link included in the email.
We comply with applicable federal and Texas laws, including the Telephone Consumer Protection Act (TCPA), CAN-SPAM Act, and applicable ServiceTitan communication requirements.
9. Intellectual Property
All website content, including but not limited to:
- Logos
- Text
- Graphics
- Images
- Videos
- Designs
- Service marks
- Software
- Website layout
are owned by or licensed to Total Plumbing Service Inc. and are protected under applicable intellectual property laws.
No content may be copied, modified, distributed, or used without prior written consent.
10. Third-Party Links and Services
Our website may contain links to third-party websites, software providers, financing companies, manufacturers, or social media platforms.
We do not control or endorse third-party content and are not responsible for:
- Third-party privacy practices
- Website availability
- Financing decisions
- Products or services offered by third parties
Your use of third-party services is at your own risk and subject to their separate terms and policies.
11. Disclaimer of Warranties
THE WEBSITE AND ALL CONTENT ARE PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED.
TO THE MAXIMUM EXTENT PERMITTED BY TEXAS LAW, TOTAL PLUMBING DISCLAIMS ALL IMPLIED WARRANTIES, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.
We do not guarantee that:
- The website will always be available;
- The website will be error-free;
- Communications will be uninterrupted;
- The website will be free from viruses or harmful code.
Service warranties applicable to plumbing work, if any, are governed solely by the written invoice, proposal, or service agreement provided at the time of service.
12. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, TOTAL PLUMBING SERVICE INC., ITS OFFICERS, EMPLOYEES, AFFILIATES, CONTRACTORS, AND AGENTS SHALL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES ARISING FROM:
- WEBSITE USE;
- DELAYS IN SERVICE;
- LOSS OF DATA;
- LOST PROFITS;
- PROPERTY ACCESS ISSUES;
- THIRD-PARTY SERVICES;
- COMMUNICATION FAILURES;
- WEBSITE INTERRUPTIONS.
OUR TOTAL LIABILITY FOR ANY CLAIM SHALL NOT EXCEED THE AMOUNT PAID TO TOTAL PLUMBING FOR THE APPLICABLE SERVICE GIVING RISE TO THE CLAIM.
Nothing in these Terms limits liability where prohibited under applicable Texas law.
13. Indemnification
You agree to defend, indemnify, and hold harmless Total Plumbing Service Inc. and its officers, employees, affiliates, contractors, and agents from claims, damages, liabilities, losses, and expenses arising from:
- Your misuse of the website;
- Violation of these Terms;
- Violation of law;
- Negligence or misconduct;
- False or misleading information provided by you.
14. Arbitration and Dispute Resolution
PLEASE READ THIS SECTION CAREFULLY.
Any dispute arising from these Terms, the website, communications, or services provided by Total Plumbing shall be resolved through binding arbitration in the State of Texas, except:
- Claims eligible for small claims court; or
- Actions seeking injunctive relief related to intellectual property.
Arbitration shall be administered by the American Arbitration Association (“AAA”) under its applicable consumer arbitration rules.
You agree that:
- Arbitration shall occur on an individual basis only;
- Class actions and class arbitrations are waived;
- Jury trial rights are waived.
This arbitration provision shall be governed by the Federal Arbitration Act.
If any portion of this arbitration clause is deemed unenforceable, the remaining provisions shall remain in effect to the fullest extent permitted by law.
15. Governing Law
These Terms shall be governed by and interpreted under the laws of the State of Texas without regard to conflict of law principles.
Any litigation permitted outside arbitration shall be brought exclusively in a court of competent jurisdiction located in Dallas County, Texas.
16. Privacy
Your use of this website is also governed by our Privacy Policy available at:
The Privacy Policy describes how we collect, use, store, and disclose personal information.
17. Accessibility
Total Plumbing strives to maintain an accessible website experience for all users. If you experience difficulty accessing any content or functionality, please contact us and we will make reasonable efforts to assist you.
18. Modifications to These Terms
We reserve the right to modify these Terms at any time.
Updated versions become effective immediately upon posting to the website. Continued use of the website after updates constitutes acceptance of the revised Terms.
19. Severability
If any provision of these Terms is found unenforceable under applicable law, the remaining provisions shall remain fully enforceable.
20. Entire Agreement
These Terms, together with our Privacy Policy and any written service agreements or invoices, constitute the entire agreement between you and Total Plumbing Service Inc. regarding website use and related services.
21. Contact Information
If you have questions regarding these Terms of Service, please contact:
Total Plumbing Service Inc.
https://totalplumbing.net
Phone: (972) 681-4434
Email: info@totalplumbing.net